SiteGuardian | Internet Monitoring Solutions

All monitoring is performed from multiple locations geographically dispersed. By using multiple monitoring locations SiteGuardian can eliminate false positives and it helps show how your site is responding from different parts of the world.

Any notifications that are triggered by a fatal error in monitoring will be accompanied by some network diagnostics to try and help you determine if there are network issues causing the problem.

This is normal unsecured web site that usually shows public content, forms, and contact information. Customers usually monitor the homepage to make sure the website presence is available to the public.

Any content that is returned from the website can be check against a string or regular expression that you setup. This ensures the website is returning the content that you expect your users to see. Alerts can also be setup to send you notifications when content doesn't match.

Each web page returns a status code that can be checked and verified. Usually application errors return a specific code, if this code is found then alerts can be configured to send out notifications. Broken images return another type of code, while successfully responses return another code. All of these codes can be checked and setup to send notifications if they are found or even if they are not found.

Each web monitor is timed from start to finish. Alerts can be setup to check those response times to make sure they fall within a threshold you setup. Any response that doesn't meet that threshold will trigger notifications and be reported on.

This option allows media elements like images, javascript files, and stylesheets to be included in your response time. This will help capture the total response time a user would experience when viewing your page by including the response time for each element downloaded within the page.

HTTPS (or SSL) is used on secure sites that need to encrypt data such as credit card information or other personal information.

Transaction monitoring allows you to chain multiple monitors together. This keeps data from previous pages and can be used in cases where you are verifying that a shopping cart checkout process is working or checking a bank balance. It can be as simple as verifying a login/logout process for an application or as complex as a multi-page signup process for your site. Note: Each step in a transaction is a billable monitor.

Reports can be setup to sent Daily on any hour, Weekly on any day, and Monthly. Reports can be customized to show all or select pieces of data and emailed to any contact or group setup in SiteGuardian.

The Dashboard view gives you a quick look at the status of your monitors. Statistics are summarized and displayed to give you a birds-eye view of monitors and any customer impacts.

Email notifications can be sent when monitors experience warnings or fatal errors. Emails are can be sent to anyone listed in SiteGuardian as a contact.

Graphs can generated to show performance in terms of response time and availability. Charts show avg response time as well as each monitoring locations response time for that particular monitor. Date ranges can be entered to see performance over time.

SMS (Short Message Service) is a protocol for sending and receiving text messaging over digital cellular networks, including TDMA, CDMA, iDEN, and GSM networks. SMS messages are limited to 160 characters and can be sent to most phones.

Every alert and report is saved along with who it was sent to. You can search these messages by date and view the original messages sent.

When a customer impact is created by SiteGuardian, you can document what you did to fix that issue. SiteGuardian keeps a history of entries that you've entered for that impact so you can go back an review what you did to fix the problem. This comes in handy to quickly resolve an issue that has happenend in the past.

Monitoring data can be exported for more analysis in a spreadsheet or database of your choice. This gives you option to analyze the data in a different way SiteGuardian does.

XML/RSS Feeds allow you to view your current statistics in an RSS browser/reader or pull your data into another application with XML. Some companies use this to automatically pull in the latest statistics into their operations console and display on large monitors.

SiteGuardian will keep all monitoring data for 1, 3 or 12 months, depending on your account, so you can view trends of data to help determine scalability needs and track long term performance gains/losses.

Time Zone support allows all monitors, notifications, emails, and reports to be date and time stamped based on the time zone you setup. One time zone is setup for the account.

Your SiteGuardian account can have an unlimited number of contacts that can be used for report and notifications. Contact support include both an email and SMS option for a contact.

SiteGuardian gives you the ability to have groups setup for contacts so you can assign reports to groups(as well as contacts). Notifications can also be setup to use both groups or single contacts. This allows you drop contacts into groups that are already assigned to reports without having to assign contacts directly.

Muti-level user administration allows you to add users to your account that can login and administer and/or view reports. This is great for larger companies that want just one account and can have several users login and view only monitors and reports that are assigned to them.

Notification exceptions can be setup to prevent notifications going out during a certain period of time. For example: You have a scheduled weekly maintenance period on Sunday from 2-4am. You don't want notifications sent to you during that time so the notifications are logged and shown in reports, but the email/sms notification is not sent out.

Do Not Disturb events are periods of time that you as a contact or group of contacts don't want to be disturbed. A management contact may be assigned to get notifications during slow response times, but doesn't want to be notified on the weekends. So you would setup a Do Not Disturb event on Saturday and Sunday(all day) for that manager.